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October 14, 2005
I was quite hesitant in writing this note, but thought you should all know and might be interested. Recently I had a 5 day trip planned to Cave Run at Tony Grant's lodge. I've been waiting and planning this since March when I sent in a $100.00 deposit. A week ago Sunday , my sister passed away from a long battle with ALS. Reluctantly, I HAD to cancel my trip, as my sister's services were on this past Saturday. I called Tony to inform him of our cancellation, the same day of my sister's death. Without getting into a long explanation of my sister's closeness with me, needless to say, it's been a very difficult time. I'm not looking for any pity, but a little understanding, would have been nice.
Today, I text Tony to inquire about a return of my deposit, and was met with a coldness, and unfriendly response.
Quite frankly, there is no place on his website, that states any cancellation policy whatsoever. I would think under the circumstances, he would have, but instead was met with a "future date" deposit reply, instead. I was pretty shocked with his attitude, having overall a pretty positive impression of him. I couldn't believe he actually brought up the fact, that the last time we were there, Ed and I left early...( HURRICANE SANDY) !!!
I know my money is good anywhere, and it certainly won't be with him anymore!
Sometimes you've got to "jiggle' it, and sometimes you've got to give it one big
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